Shipping Area：

Our official Tomxcutepet website and Amazon can ship to the USA, United Kingdom, Germany, and other EU regions (including Austria, Belgium, France, Germany, Italy, Netherlands, and Poland).

The following addresses cannot be delivered: Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, and Armed Forces Europe.

* Please note that we are unable to deliver to addresses containing PO Box numbers. Please provide a residential address.

Processing Time:

All orders are typically processed within 1-3 business days. Orders are not dispatched on weekends or holidays. In case of a high volume of orders, shipments might experience a delay of a few days. Kindly allow for extra transit days for delivery. If there is a significant delay in shipping your order, we will promptly get in touch with you via email or telephone.

Shipping Time & Method:

Free Shipping: This option typically takes 5 to 7 business days for delivery. There are no additional charges for this standard shipping method. Free shipping on orders over $50， Under $49.99 Shipping fee of $6.

Shipping Method： FedEx/USPS/UPS/DHL/Swiship/YunExpress/Other carriers

Note:
These timeframes are estimates for delivery. Delays may occur due to the shipping carrier or international customs procedures.

Customs, Duties and Taxes:

tomxcutepets.com holds no responsibility for any customs duties or taxes applied to your order. Any charges incurred during or after shipping are the sole responsibility of the customer. This includes tariffs, taxes, and any similar fees.

Our Guarantee：

Insured Worldwide Shipping: Each order includes real-time tracking details.

Safe: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

Customer Support: We have a team of live reps ready to help and answer any questions. Business time: 09:00 am--06:00 pm (Monday-Friday)

Customer Service Email: tomxcuteofficial@gmail.com